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Upon receipt of merchandise, test and/or inspect the merchandise. If for some reason, you are not fully satisfied, you can return it in its original condition and packaging with all manuals and all accessories for a full refund (excluding shipping charges). If you wish to make a return, please contact our customer service department at 210-385-7088 so we can issue you a RMA. If items are returned without a RMA, we reserve the right to refuse your return or charge a 25% restocking fee. Customer is responsible for all batteries and chargers related to the return process. Customer pays for return freight.